Conditions of sale

GENERAL INFORMATION

The Conditions indicated below are valid for purchases on the OtakuHubStore.com platform
By completing the order the customer declares to have read and accepted the conditions of sale and to be of age, OtakuHubStore.com has the right at any time to modify the conditions of sale, however the Conditions of Sale to be applied to the order are those available at upon completion of the same, customers are advised to copy and archive a copy of this page when completing the order, or to request a copy from our customer service.

PRODUCT PRICES AND PAYMENTS

The prices of the products per unit are indicated in euros and include all taxes, for deliveries outside the European community the customer is required to pay customs duties, VAT and any other taxes due.

Customers can pay for their orders with:

  • Credit Card (Visa, MasterCard, America Express)
  • Prepaid Cards
  • Paypal

Payments are guaranteed via SSL protocol, OtakuHubStore.com does not store information on credit cards or customer bank accounts, credit card payments are managed by PAYPAL

Please remember that in distance selling there is no obligation to issue invoices

DELIVERY TIMES AND SHIPPING

Delivery times are indicative and non-binding, the products are delivered by post or courier chosen by OtakuHubStore.com, depending on the country or product, the risk of loss or damage to the purchased products is transferred to the consumer at the time of purchase.

Shipping costs are clearly indicated before completing the order, and may differ based on the products placed in the cart and the place of delivery. OtakuHubStore.com will notify customers of the shipment of the order via email, the end consumer must follow the shipment through the tracking link sent and will take charge of any additional costs due to non-delivery of the order and/or inability to deliver it.

Shipping times are indicative and the maximum deadline for shipping the order is 30 days,
Once the order has been entrusted to the Courier, if the Customer is not available for delivery and allows the order to be returned or refuses it, to receive a new delivery he is required to pay the delivery costs again and all the costs incurred by us for the return of the order to our office.

Failure to deliver a Tracked Shipment does not give the right to a refund but to a replacement shipment. The request for reshipment must be made within 30 days of the shipping date and within the maximum period of 45 days.

Deliveries take place every day excluding Saturdays, Sundays and holidays.

Any orders shipped from the European Union may be subject to customs fees. Taxes may vary by country. For any issues regarding customs fees or duties, please contact your local customs office. These taxes cannot be refunded, as they are not applied by our company.

WITHDRAWAL


OtakuHubStore.com recognizes the right of withdrawal as provided for by current legislation Legislative Decree 206/2005. The right of withdrawal applies only to final consumers and to products that are not personalized and/or created on request.
The deadline for exercising this right is 14 days within which the Customer is required to notify us with any explicit declaration, for example using the form on the contact us page.
To exercise the right of withdrawal it is necessary that:
1. the customer expresses his desire to exercise the right of withdrawal in the manner described above.
2. the purchased good is intact and returned in the original packaging.
3. the goods must be sent back together with a copy of the purchase document or the accompanying invoice or receipt for the products purchased if present inside the package.
4. the product is returned within the times and methods described above. Redelivery costs are borne by the Customer himself.

The refund concerns all the sums paid excluding shipping costs and will be made no later than 14 days from receipt of the product, the amount paid will be credited to the customer via the same instrument used because the initial payment or if it were not possible for technical reasons through bank transfer, the only costs borne by the Customer are those relating to the return of the product, in the event that the user opts for the replacement of the product, the costs of sending the new product will be borne by him.

The refund may be withheld beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first, please send back the goods without undue delay and in in any case within 14 days from the day on which you communicated your withdrawal from this contract.
You are only responsible for diminished value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

CANCELLATION OF ORDERS

Orders cannot be canceled or modified. It will also be possible to cancel the order if it is not shipped within 30 days of the expected delivery date at the time of conclusion and the cancellation request must be received before the order is shipped.

DEFECTIVE PRODUCTS AND WARRANTY

The Customer is required to report any problems in the order delivered within 14 (fourteen) days of receiving the goods on the contact us page.

Since these are print products, it is possible that unavoidable slight differences in colour, size and shape, as well as differences in the quality of the surface material, may occur during the production and printing process. These differences do not give rise to complaints. A particular quality of the goods to be delivered is not established.

They are recognized as defects, only technical errors that could have been avoided with the current state of technology and not personal points of view. Minor technical differences (e.g. image cuts and printing colors) between the goods ordered and those received are permitted and do not constitute an error, as long as they are within commercial scope and the scope of the contract is not significantly limited . Images that need to be cropped for technical reasons may deviate slightly from the pre-established dimensions but certainly not significantly. Slight color differences may occur in the printing process, for example when the customer's monitor is calibrated differently, or when printing is done on different supports such as wood, glass, cardboard. It is possible that black and white prints may have small color casts. In this regard, complaints, compensation and replacements are excluded.

For defects in the delivered products for which OtakuHubStore.com accepts responsibility, OtakuHubStore.com has the right to make a replacement delivery. If OtakuHubStore.com does not make a replacement delivery of a legitimate request within a reasonable time, or if the replacement delivery does not reach the customer, the customer may demand withdrawal from the purchase contract or a reduction in the price paid.

All products are directly guaranteed by us for 2 years, the date on the invoice or the fulfillment date on our website is valid. To request warranty support on a purchased product simply contact Customer Service on the contact us page. .

PRODUCTION AND TECHNICAL DISCREPANCIES

In fulfilling the contract, OtakuHubStore.com expressly reserves the possibility that the products present minimal differences in material characteristics, color, weight, size, manufacturing and other similar aspects compared to the descriptions and indications in the prospectuses , catalogs, or other written or electronic documents of OtakuHubStore.com, as long as these are within the limits of acceptability for the customer. Reasonable reasons may be determined by typical market fluctuations and production processes.

SAFETY

OtakuHubStore.com adopts the HTTPS protocol throughout the site which allows secure communication between your browser and our servers. Furthermore, under no circumstances does it store your credit card or bank account data.

APPLICABLE LAW AND DISPUTES



OtakuHubStore.com informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

CONTACTS

For any other information regarding the conditions of sale or the service offered by OtakuHubStore.com, please contact us using the contact us page.